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CyberSmart: April 2025 Edition

 

Order Confirmed:  Scam in Process.

It starts with a receipt. It ends in a scam.

Fraudsters are targeting customers with fake purchase alerts and refund requests.
 

Order Confirmed

Scammers create fake order confirmations through email, text, or calls to trick you into sharing account info.

Verify Directly

Never trust these messages at face value. Contact the company using the number on their website.

Refund Scheme

“Customer support” offers a refund or says they need to “fix a mistake.” They want access to your device or account.

Shut It Down

Never give up personal info or authorize remote access. If asked, cut contact immediately and reach out to the company directly.

Account Freeze

Scammers claim your account (Example: Amazon) is frozen to make you act fast.

Check Your Accounts

If an email demands urgent action, such as clicking a link, it's probably a scam. Go directly to the official website to confirm.

Pressure Tactics

“Act now to avoid charges!” messages aim to make you panic and react quickly.

Pause and Think

Scammers feed on fear and impulse. Don't give them the satisfaction!
 

How Can We Help?

We're here to help you stay informed and in control as scams evolve — with tools, tips, and guidance to protect what matters.

Account Alerts: Get notified fast. Set up real-time alerts for activity on your accounts through the HCN Bank Mobile App, available in the Apple or Google Play Store.¹

Secure Access Options: Enhance your account protection with multi-factor authentication (MFA). Choose between soft or hard tokens for added login security.

Here When You Need Us: If something feels off, don’t hesitate. Our Customer Support Team is trained to assist if you suspect fraud or feel your account may be at risk. No question is too small. Call us at (951) 766-4100.

Security Awareness: Stay tuned for future CyberSmart tips from HCN Bank. Share them with friends and family — the more we talk about scams, the harder they are to pull off.

Need Help? Contact Us!

If you're concerned about financial security or suspect a scam, we're here to help.

Visit us at your local branch or call (951) 766-4100 to speak with our team.

Stay safe, Stay CyberSmart
 

hcnbank.com/cybersmart • (951) 766-4100

 

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¹Standard data and messaging rates from your mobile carrier may apply.

 

 

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